Terms and Conditions
Cancellation Policy
CANCELLATION BY US
If the Kathryn Saunby Art Studio finds it necessary to cancel a class/workshop or course, all participants/students will be notified immediately.
If a course must be cancelled completely the art studio will give students the opportunity of a full refund or will transfer their payment to another suitable course available at the studio on the grounds that there are still spaces available.
If unplanned or unforeseen circumstances prompt a singular session of a multi-week course to be cancelled because of tutor unavailability the art studio will contact all students informing them of an alternative date to make up the total amount of sessions. If the studio is physically unable to open its doors, we will fulfil our obligations by delivering the lessons via Zoom inline,
CANCELLATION BY YOU
As you will understand, all our classes have limited spaces and take considerable preparation by the tutors, therefore, once booked, all courses, classes and workshops are non-refundable. In these circumstances there is the option for you to find someone else to take your place. The studio will need to be informed of the name of the new participant. The exception to the non-refundable rule is if you are booked onto a one day workshop and you receive and order to self isolate beforehand. In this case we will need proof of self isolation by email, we will then release a credit note to carry forward to another workshop of your choice.
MISSED LESSONS / COURSES
If a student is unable to attend a class due to unforeseen circumstances, we ask all students to let us know, so we don’t create/prepare resources for the lesson. If you are booked onto a course and miss a session, we do not offer a refund for that one-off session. This is because we cannot offer that slot to another individual. Depending on availability, you may be able to catch up your missed lesson on another week. Any catch-up lessons must be completed within the time frame of your course. Missed lessons cannot be carried over to a new block.
CHANGES AND CANCELLATIONS
We aim to deliver all advertised classes. However, courses may be cancelled or changed if enrolment numbers are too low or in the event of unforeseen circumstances.
For up and running courses, if the studio is unable to open we will fulfil our obligations for this course by delivering the lessons via Zoom online.
Dates of courses, classes and workshops are provisional and subject to change.
We reserve the right to introduce changes to the information on the website, including the addition, withdrawal, relocation or restructuring of the courses.
Fees may vary from the published prices.
Returns Policy
UNWANTED ITEMS
We are confident you will be delighted with your purchase but if for some reason you wish to return your item(s) please contact us by e-mailing ksdesigns@live.co.uk quoting your order number.
Please ensure all item(s) are returned undamaged in the original packaging where possible within 14 days of receipt. Please include the dispatch note received with the goods with the return.
We are happy to offer a refund for the value of the goods returned or if you prefer an exchange up to the same value. Refunds will be processed as soon as we receive the goods in their original state. We do not pay for returns postage.
DAMAGED ITEMS
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition, however, on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mailing on ksdesigns.@live.co.uk quoting your order number and a brief explanation of the problem.
Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item.
Our aim is for complete customer satisfaction so we will send a replacement or process a refund if required as soon as possible but in certain circumstances, the studio reserves the right to request the return of the product before issuing a replacement or refund.
CANCELLING AN ORDER
Under the Distance Selling Regulations, you have the right to cancel your order up to seven working days after the day on which you receive your goods. If you wish to cancel your order you must inform us in writing by sending an e-mail to ksdesigns.live.co.uk
In the case of a cancellation we will process a full refund as soon as possible but in any event within 30 days of receiving your notification.
If your order has already been dispatched we request that you return the goods at your expense to the address below. The goods remain your responsibility until they reach us so we suggest you use a secure method of delivery. If you fail to return the cancelled items we reserve the right to arrange collection at your cost.
Please note you cannot cancel any item(s) which have been made to order or personalised in any way.
RETURN ADDRESS
If you are asked to return anything to us please send to:
The Kathryn Saunby Art Studio
23 Norman Way
Melton Mowbray
Leicestershire
LE13 1JE
WHO WE ARE
Our website address is https://kathrynsaunby.com.
What personal data we collect and why we collect it
COMMENTS
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
MEDIA
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
WHAT RIGHTS WE HAVE OVER YOUR DATA
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
YOUR CONTACT INFORMATION
So we can provide information for bookings or orders you have made. We also retain your contact information in case of emergencies.