CANCELLATION BY US
If the Kathryn Saunby Art Studio finds it necessary to cancel a class/workshop or course, all participants/students will be notified immediately.
If a course must be cancelled completely the art studio will give students the opportunity of a full refund or will transfer their payment to another suitable course available at the studio on the grounds that there are still spaces available.
If unplanned or unforeseen circumstances prompt a singular session of a multi-week course to be cancelled because of tutor unavailability the art studio will contact all students informing them of an alternative date to make up the total amount of sessions. If the studio is physically unable to open its doors, we will fulfil our obligations by delivering the lessons via Zoom inline,
CANCELLATION BY YOU
As you will understand, all our classes have limited spaces and take considerable preparation by the tutors, therefore, once booked, all courses, classes and workshops are non-refundable. In these circumstances there is the option for you to find someone else to take your place. The studio will need to be informed of the name of the new participant. The exception to the non-refundable rule is if you are booked onto a one day workshop and you receive and order to self isolate beforehand. In this case we will need proof of self isolation by email, we will then release a credit note to carry forward to another workshop of your choice.
MISSED LESSONS / COURSES
If a student is unable to attend a class due to unforeseen circumstances, we ask all students to let us know, so we don’t create/prepare resources for the lesson. If you are booked onto a course and miss a session, we do not offer a refund for that one-off session. This is because we cannot offer that slot to another individual. Depending on availability, you may be able to catch up your missed lesson on another week. Any catch-up lessons must be completed within the time frame of your course. Missed lessons cannot be carried over to a new block.
CHANGES AND CANCELLATIONS
We aim to deliver all advertised classes. However, courses may be cancelled or changed if enrolment numbers are too low or in the event of unforeseen circumstances.
For up and running courses, if the studio is unable to open we will fulfil our obligations for this course by delivering the lessons via Zoom online.
Dates of courses, classes and workshops are provisional and subject to change.
We reserve the right to introduce changes to the information on the website, including the addition, withdrawal, relocation or restructuring of the courses.
Fees may vary from the published prices.
We are confident you will be delighted with your purchase but if for some reason you wish to return your item(s) please contact us by e-mailing [email protected] quoting your order number.
Please ensure all item(s) are returned undamaged in the original packaging where possible within 14 days of receipt. Please include the dispatch note received with the goods with the return.
We are happy to offer a refund for the value of the goods returned or if you prefer an exchange up to the same value. Refunds will be processed as soon as we receive the goods in their original state. We do not pay for returns postage.
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition, however, on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt by e-mailing on [email protected] quoting your order number and a brief explanation of the problem.
Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item.
Our aim is for complete customer satisfaction so we will send a replacement or process a refund if required as soon as possible but in certain circumstances, the studio reserves the right to request the return of the product before issuing a replacement or refund.
CANCELLING AN ORDER
Under the Distance Selling Regulations, you have the right to cancel your order up to seven working days after the day on which you receive your goods. If you wish to cancel your order you must inform us in writing by sending an e-mail to ksdesigns.live.co.uk
In the case of a cancellation we will process a full refund as soon as possible but in any event within 30 days of receiving your notification.
If your order has already been dispatched we request that you return the goods at your expense to the address below. The goods remain your responsibility until they reach us so we suggest you use a secure method of delivery. If you fail to return the cancelled items we reserve the right to arrange collection at your cost.
Please note you cannot cancel any item(s) which have been made to order or personalised in any way.
If you are asked to return anything to us please send to:
The Kathryn Saunby Art Studio
23 Norman Way
WHO WE ARE
Our website address is http://kathrynsaunby.com.
What personal data we collect and why we collect it
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WHAT RIGHTS WE HAVE OVER YOUR DATA
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WHERE WE SEND YOUR DATA
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YOUR CONTACT INFORMATION
So we can provide information for bookings or orders you have made. We also retain your contact information in case of emergencies.